Order Receipt
The order confirmation that you received via e-mail serves as your official receipt.

Change Orders
You may request a change to your order, provided your order has not already been processed and shipped. Please call during business hour to change your order or email us at sales@cobra-radardetectors.com

Payment Methods
We accept several methods of payment. All of the transaction you make on our site are 100% secure. We currently accept Visa, MasterCard and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax
Sales tax is only required for orders shipping within our resident state. Therefore, all orders shipping within Arizona  will be charged the applicable sales tax.

Order Tracking
Use your order number (stated in the confirmation email) to track the status of your order.

Out of Stock Items
If your have purchased an item that is out of stock, you will promptly be notified by a Customer Service representative who will provide you with options to fulfill your order.

  
Shipping

International Orders
Currently we do not ship internationaly. Orders can only be shipped within the United States and Puerto Rico. 

Orders Never Received
If you have tracked your order from our order tracking page and have not received your order within 5 business days of its scheduled delivery date, please contact us at sales@cobra-radardetectors.com

Refused Shipments
Refused shipments are subject to a 25% restocking fee plus return freight. If a customer wishes to cancel an order (provided it is not a special order product), it is the responsibility of the customer to cancel the order prior to the product being shipped. If a customer cancels an order after product has been shipped, the refused shipment or return will be subject to a 25% restocking fee plus return freight.

Shipping Rates
We provide you shipping costs for all shipping methods when you are viewing items in the shopping cart on the checkout page.

 Returns 

30 Day Return Guarantee

If you have any problems with your product within 30 days of purchase date we will be happy to replace it with a new product of the same model. If you need a replacement unit, send an explanation of what is wrong with the product in an email to sales@cobra-radardetectors.com and request an RMA number. We will reply with the RMA number and information on how to return your defective product.

If a return is necessary due to a defect, we offer the option of paying for your shipping charges to return the item. When you email us to request an RMA number, let us know if you would prefer that we pay the shipping. In these cases, we will mail you a return shipping label when the RMA number is issued. If you choose to return the package without using our label, you are responsible for all return shipping costs. We will not reimburse shipping costs. Replacement products are always shipped to the customer via Ground delivery.

All returned items must be received within 30 days of the original purchase date, and include all original components and accessories. We do not make exceptions to this policy. The returned package must be clearly marked with the RMA number. The RMA number is extremely important. Packages arriving without a RMA number can not be processed, and will be discarded.

We do not offer exchanges for credit toward different products. 

Refund Policy

If you purchase a product from our web site and decide that you no longer want it, we can offer you a refund if the following criteria are met:

• The product must be unopened, and in resalable condition.

• The exterior of the package must be free from damage or markings of any kind.

• We must receive the returned item within 30 days of the original purchase date.

If you return meets the above criteria, send an email to sales@cobra-radardetectors.com and request an RMA number for a refund. We will reply with the RMA number and information on how to return your product. The returned package must be clearly marked with this RMA number. Packages arriving without a RMA number cannot be processed, and will be discarded.

We are not responsible for shipping charges of non-defective returned merchandise.

Upon our receipt of the product your credit card will credited the amount of the purchase minus the original shipping cost and a 15% restocking fee.

If your product is defective, we will be happy to replace it within 30 days. See our returns and exchanges policy for more information.

Order Cancellations Policy

If you need to cancel an order that you recently placed, send an email with your order number to sales@cobra-radardetectors.com and request that your order be cancelled. We can not cancel an order if it has already been shipped. If you wish to cancel an order that has already been shipped, you will have to return it for a refund. Our normal refund policy will apply.

Limited 1-Year Warranty

Cobra Electronics Corporation warrants that its Cobra Radar/Laser Detectors, and the component parts thereof, will be free of defects in workmanship and materials for period of one year from the date of first consumer purchase. This warranty may be enforced by the first consumer purchaser, provided that the product is utilized within the U.S.A. Cobra will, without charge, repair or replace, at its option, defective Radar/Laser Detectors, products or component parts upon delivery to the Cobra Factory Service Department, accompanied by proof of the date of first consumer purchase, such as a duplicated copy of a sales receipt. You must pay any initial shipping charges required to ship the product for warranty service, but the return charges will be at Cobra’s expense, if the product is repaired or replaced under warranty. 

This limited warranty does not apply:

1. To any product damaged by accident.
2. In the event of misuse or abuse of the product or as a result
3. If the serial number has been altered, defaced or removed.
4. If the owner of the product resides outside the U.S.A.

All implied warranties, including warranties of merchantability and fitness for a particular purpose are limited in duration to the length of this warranty. Cobra shall not be liable for any incidental, consequential or other damages; including, without limitation, damages resulting from loss of use or cost of installation.

Some states do not allow limitations on how long an implied warranty last and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

*For products purchased in the U.S.A., not all products apply.